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Skip to content Skip to search Skip to footer Faculty Practice Plan Open Menu Back Close Menu Search for: Search Close Search Home About Services Clinical OperationsClinical Operations Advanced Practice Providers (APPs) Clinical Communications Best Practices Clinical Educational Resources Clinic Signage (Printable) COVID-19 Information Hierarchical Condition Category (HCC) Coding – FAQs Telehealth Policies Resources Patient Survey Newsletter Open Search Clinical Operations The FPP Office of Clinical Operations provides a variety of services to departments and faculty in support of their day to day practices. These services are clustered around three main areas: ambulatory operations, scheduling and service quality. Ambulatory Operations includes assistance for: Day to day operational issues in all WUSM clinical areasPlanning new clinical sitesDevelopment and implementation of policies and proceduresSocial Work ServicesMaintaining and documenting clinical competenciesStreamlining and developing best practices for front end processes Scheduling includes working with areas to: Develop new scheduling locations, departments, providers, and appointment types that provide schedule flexibility while minimizing complexity for schedulersDesigning master schedules and templates that optimize provider efficiency and office flowEvaluating the use of schedules regarding bumped, cancelled, or no-showed appointments, appropriate use of slots, etc. Service Quality focuses on: Monitoring patient satisfactionProviding education and training for customer service, telephone skills, etc.Managing patient and referring physician feedback to communicate compliments and coordinate service recovery effortsCommunicating WUSM compliance with the approved Service Commitments In addition, the Office of Clinical Operations serves as a liaison for the departments and faculty practices on operational and service quality issues with BJC hospitals, especially BJH, SLCH, and BJWCH. Contact:Linda Postula, MHA, BSN, RNPhone: 314-362-1092Fax: 314-362-1199Email: [email protected] Services Clinical Support Services & Management Team Clinical Operations Communications & Marketing Joint Office of Strategic Planning (JOSP) Patient Safety Physician Practice Development Physicians Billing Service (PBS) Washington University Physician Network (WUPN) Ambulatory, Inpatient & Ancillary Services Physicians Billing Service Professional Service Commitments Washington University Physicians in Illinois, Inc Faculty Practice Plan (FPP)660 S. Euclid Ave., MSC 8081-0029-12St. Louis, MO 63110Phone: 314-362-6249 | Fax: 314-362-1199[email protected] Quick Links Epic WUSM Event Reporting System Newsletter Policies Risk Management Program Websites Education & Reference Resources HIPAA Office Joint Office of Strategic Planning Washington University Physician Network Washington University Physicians ©2024 Washington University in St. Louis

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